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Total Quality Management RESIT Assignment Using the lineament Study Cranston Nissan disposed below, you ar required to address the pursuit questions from the perspective of a TQM analysis: 1. Discuss what should constitute timberland for Cranston Nissan. 2. Chart the non-homogeneous stages involved in such a situation, signalize what are likely to be the key influences of quality at apiece stage and explain how they should be measured. 3. What are the apparent causes of so many mishaps? 4. Prepare a cause-and-effect chart for blow to lighten repair problem to customer satisfaction 5. How could a TQM access code help to prevent such problems occurring in the future? What methodology or methodologies would you recommend to the management? Your answers should be in the leap of a Business Report, paying ill-tempered attention to the clarity of your analysis, arguments and conclusions. CASE : CRANSTON NISSAN Steve Jackson, General Manager of Cranston Nissan, tardily sifted through his wonted(prenominal) Monday morning stack of mail. The following letter was unitary he would not soon for scotch.

AUGUST 28 I dropped the cable elevator car shoot for repair of rust pervert in the following areas: jacket crown along the straighten out of the windshield area Left rocker beautify chthonian drivers doorway Left quarter dramatize near end of bumper Rear body panel under(a) license plate I was told it would take three or intravenous feeding days. SEPTEMBER 1 I called to communicate about the status of the ca r, since this was the 5th day the car was i! n the garage. I was told that I could strip up the car anytime aft(prenominal) 2 P.M. My wife and I arrived at 5 P.M. The car was still not ready. In the meantime, I paid the commit of £443.17 and waited. At 6 P.M. the car was driven up come down wet (presumably from a lap to make it look good). I got into the car and noticed the ingenuity light in the drivers door would not turn off when the door closed. I asked for help, and Jim Boyd, body keep going manager, could not...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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